JurongHealth - Ng Teng Fong General Hospital & Jurong Community Hospital

Ng Teng Fong General Hospital & Jurong Community Hospital

The 700-bed Ng Teng Fong General Hospital (NTFGH) and 400-bed Jurong Community Hospital (JCH) form an integral part of the Jurong Lakeside District, which is slated to be the biggest destination for business and leisure in the west.
NTFGH & JCH Overview

Besides easy accessibility to public transport services via Jurong East MRT station and Jurong East Bus Interchange, JurongHealth’s integrated healthcare hub enjoys seamless connectivity to the surrounding retail, dining and entertainment facilities.

Breaking new ground, NTFGH and JCH are the first hospitals in Singapore to be designed and built together from the ground up as an integrated development to complement each other for better patient care, greater efficiency and convenience. The hospital planning process took into account how patient care, treatment and rehabilitation may continue seamlessly between the hospitals.

NTFGH and JCH were envisioned to transform the way healthcare is provided to the community in the west. They were designed to ensure patient-centred services are delivered in a seamless and integrated way. This flows from the design of the hospitals to the provision of medical care, as well as the connectivity to the community.

NTFGH is twinned with JCH so that patients who no longer require acute care can recuperate in a setting better catered to their needs. JurongHealth manages both hospitals to facilitate integration to all levels. From the co-management by doctors from both hospitals to the integration of the medical records and treatment plans, our patients benefit from the seamless care. Running the two hospitals as one ensures coordinated care and processes for our patients.



Snapshot of Ng Teng Fong General Hospital and Jurong Community Hospital

Flexible, Scalable and Integrated Emergency Care

Building an Emergency Department that readily responds to emergency cases took a lot of planning. At NTFGH, emergencies are handled with a 360⁰ perspective.

Dedicated Ambulance Drop-off Zones

Dedicated ambulance drop-off from Boon Lay Way allows swift access to the core of the Emergency Department to facilitate resuscitation of critically ill patients. There is also a separate driveway for walk-ins. 


Dedicated Trauma Lifts

With dedicated trauma lifts, critical cases can be transferred directly to the operating theatres and Intensive Care Unit for swift and immediate medical care.

Modular Trauma-ready Rooms

Each room combines two typical resuscitation units to provide space for life-saving care.

An Emergency Department Built with the Community in Mind

It’s the little things that count. The Emergency Department at NTFGH aims to improve patients’ comfort and reduce their anxiety. It includes thoughtful features to reduce patients’ delirium and confusion, as well as the risk of falls. 

Emergency Care

Evidence-based Elderly-friendly Features

  • Natural lighting which coincides with circadian rhythm (relating to the regular changes in a person within a 24-hour period)
  • Ambient temperatures
  • Use of larger fonts on signages
  • Use of warm colours, avoiding blue and green tones as colour perception of such shades decrease with age
  • Vinyl flooring with built-in layer of cushioning for better foot comfort

Flexible, Scalable and Integrated

The design of the Emergency Department is also more flexible and convertible so that services can be scaled up to meet future increases in demand. The Emergency Department is also pandemic-prepared, mass-casualty and decontamination-ready.

NTFGH is readily equipped for industrial accidents because of its proximity to industrial areas and Jurong Island.

Connected from Within and to the Community

Both hospitals are easily accessible and connected to bustling Jurong East via sheltered link bridges to the MRT, bus interchange, business, retail, dining and entertainment facilities. The Specialist Outpatient Clinics are located nearest to the MRT and bus interchange for greater convenience for patients. In addition there is an internal network of link bridges that connects all three towers seamlessly.

linking for a better connectivity

Singapore's First Mobility Park for Patients in Jurong Community Hospital 

Mobility Park Impressions Final1
JCH is the first hospital in Singapore to feature a mobility park. A patient’s recovery process often includes learning to re-adapt to their daily lives and the society. JCH’s mobility park is equipped with ramps, steps, textured surfaces, a foot reflexology path, etc. It simulates a public transport setting with an actual bus, taxi and MRT train carriage. The aim is to offer patients a safe environment to learn how to take public transport among other daily tasks, how to go out on their own, etc. before they return to life in the real world.



A Window for Every Patient


Ward Design

The design of our wards in NTFGH and JCH breaks away from the norm with an innovative fan shape. This revolutionary design provides a window for every patient, which significantly improves ventilation and maximises natural light. These attributes not only enhance the patient’s comfort and rate of recovery, they also improve infection control. In addition, this ward design provides a more spacious and conducive working environment for the medical team.

More Comfort With Enhanced Personal Space and Privacy

Instead of facing the patient in the next bed, a patient can choose to sleep facing the window by his or her bed. Curtains can be drawn for enhanced privacy but the patient would still enjoy good ventilation and a view of the greenery through the window.

Creating a Healing Environment

Greenery has been strategically planted outside every window by each bed. Hence, each window offers soothing views of lush greenery, thereby creating a conducive healing environment for patients.

There are also small gardens at visitor areas to create a pleasant experience for visitors.

Creating a healing environment

Optimising Natural Light Without the Glare

To create the most conducive healing environment for our patients, we took great care in planning the wards. Sun angles were studied throughout a year to nail down the best orientation of the ward towers, to achieve optimum natural daylight while reducing glare from the sun.



Haze-ready Naturally Ventilated Wards

In the event of a haze, both NTFGH and JCH will make use of a centralised air filtration system to provide filtered air to the naturally ventilated wards. Impure air will be effectively filtered out before it even enters the room. Unpleasant odours caused by the haze and other air pollutants can also be removed effectively with this air-scrubbing technology.


A Smoother, Hassle-free Patient Journey at Ng Teng Fong General Hospital

Streamlining the Patient Journey at NTFGH's Specialist Outpatient Clinics

A typical outpatient clinic visit may mean a long process for patients.

At NTFGH, we adopt a whole new approach to outpatient clinic appointments. Processes are streamlined at the Specialist Outpatient Clinics for the convenience of patients and their caregivers.

One Queue, One Bill, One Patient Experience

At NTFGH’s Specialist Outpatient Clinics, patients need only register once at the start of the visit. The same queue number can be used at every clinic or service point during a visit. Payment for all services will be consolidated into one bill by the end of the visit.


Save Time, Save Money

An integrated system with improved accessibility to patient records and care plans enables better planning of patient appointments. Patients who need to see different specialists and undergo multiple tests and procedures will have their appointments scheduled on the same day to reduce the number of trips to the hospital, saving time and travel costs.

A Familiar and Friendly Face

JurongHealth’s new team of Patient Service Coordinators is a key point of contact for patients and their caregivers. The PSCs are equipped to answer general health queries, coordinate appointments and remind patients about diagnostic tests.

Greening an Urban Hospital 

Designed for environmental sustainability, NTFGH & JCH were designed to be as carbon-neutral as possible in the infrastructure, water and energy systems, and landscape features. We received the Green Mark Platinum Award by the Building Construction Authority of Singapore in 2013 for the following innovative features.

Energy-saving Features

  • Solar thermal systems for 100% hot water supply, eliminating the use of electricity
  • Solar-panelled roofs to power landscape lightings
  • Selective deployment of LED lightings
  • Photo sensor lighting activated only when an area is not bright enough
  • Occupancy sensor lighting activated by movement and body heat

Water-saving Features

  • Use 22% less potable water
  • Harvest rainwater to water plants
  • Utilises NEWater in the cooling towers of the air-conditioning system
  • Water-efficient fittings that reduce wastage


A Pharmacy on Almost Every Clinic Floor

With a pharmacy conveniently located on almost every floor of the Specialist Outpatient Clinics block in NTFGH, patients do not have to walk too far to get their medication.


An Intensive Care Unit With a Difference


NTFGH houses Singapore’s first and only combined critical care facility to merge an Intensive Care Unit (ICU) with a High Dependency (HD) Unit, to deliver critical care in one location, by one team, with one standard of care.

Twinning ICU and HD also means patients whose critical condition have stabilised need not be transferred to another ward and can be cared for by the same team. This means lower risk of medical errors, shorter hospitalisation stays and better social support for patients.

More than medical care, the ICU is also unique because patients have access to adjacent outdoor areas with natural light, greenery and fresh air. Stabilised ICU patients can be wheeled out to outdoor gardens, fitted with the necessary equipment and power supply points for emergency medical care.