JurongHealth - Awards & Accolades

Awards & Accolades

Designed for environmental sustainability, Ng Teng Fong General Hospital and Jurong Community Hospital will be as carbon-neutral as possible in the infrastructure, water and energy systems, and landscape features. We received the Green Mark Platinum Award by the Building Construction Authority of Singapore in 2013 for the following innovative features.

Energy-Saving Features

  • Solar thermal systems for 100% hot water supply, eliminating the use of electricity
  • Solar-panelled roofs to power landscape lightings
  • Selective deployment of LED lightings
  • Photo sensor lighting activated only when an area is not bright enough
  • Occupancy sensor lighting activated by movement and body heat

Water-Saving Features

  • Use 40% less potable water
  • Harvest rainwater to water plants
  • Utilises NEWater in the cooling towers of the air-conditioning system
  • Water-efficient fittings that reduce wastage

GreeninganUrbanHospital


The annual Community Chest Awards honours the excellent efforts of organisations and individuals in helping the less fortunate within our community. JurongHealth received the SHARE Gold Award in recognition of our outstanding contributions in support of Community Chest between 1 April and 31 March 2014. We display this award logo as a pledge of our advocacy towards community giving, social responsibility and inspiration to others.

    

CSISG_logo

First launched in April 2008, the Customer Satisfaction Index of Singapore (CSISG) measures customer satisfaction across sectors and sub-sectors in the service industry. It was jointly developed by the Institute of Service Excellence of Singapore Management University and the Singapore Workforce Development Agency.

Customer Satisfaction Index of Singapore 2012 – No. 1

After managing Alexandra Hospital for only two years, JurongHealth leapfrogged into the top position for the CSISG 2012, registering the most improved index with the only double digit growth of 10.6% in the healthcare sub-sector for Restructured Hospitals.

With a score of 74.2%, Alexandra Hospital was well above restructured hospitals’ average of 70.5%.

The Excellence in Public Service Awards recognises public officers and agencies for service and organisational excellence.

Excellence in Public Service Awards 2016

For her dedication and commitment to providing quality care to our patients, our Senior Staff Nurse (SSN) Jaya Jothi S Thoondi, received the PS21 Star Service Award at the Excellence in Public Service Awards Ceremony 2016. The PS21 Star Service Award recognises outstanding public service individuals who embody the best customer service ways and have made a difference to the lives of others.

The Healthcare Humanity Awards (HHA) are given out to healthcare workers who are inspirational models. They exemplify the values of courage, dedication, selflessness, and steadfastness in ethics, compassion and humanity. These values underscore healthcare as a noble profession, and not merely a job.

The HHA is a continuing legacy of the Courage Awards, which were first given out in 2003 to healthcare heroes for their courageous fight against Sars.

Healthcare Humanity Awards 2016

Our Senior Enrolled Nurse, June Ng, was one of the 101 healthcare heroes honoured at the HHA 2016. With over three decades of nursing experience, SEN June has seen the spectrum of human emotions – hope, suffering, triumph and loss. Despite the demands of her day-to-day duties, she took on responsibilities beyond her nursing scope of work to help set up and commission the new Endoscopy Centre at ‪NTFGH‬. Beyond the hospital, SEN June regularly participates in JurongHealth's community outreach activities and goes on voluntary mission trips every year. Her resilience and dedication to provide quality care to her patients those in need are indeed inspiring.

Healthcare Humanity Awards 2015

The HHA 2015 honoured 62 recipients, one of which was our Principal Enrolled Nurse, Jasmine Goh, who has served as a nurse for more than 30 years.

Healthcare Humanity Awards 2014

 

54 healthcare professionals were honoured at the HHA 2014, of which two were JurongHealth nurses. Abdul Farouk, Nurse Clinician, and Noreen binte Taha, Senior Staff Nurse, are both active volunteers. They stepped up to be a part of the Singapore Red Cross Medical Relief Mission sent to aid Typhoon Haiyan victims in the Philippines in 2013.

The inaugural HR Asia Best Companies to Work for in Asia 2014 handpicks corporations with high levels of employee engagement and excellent workplace cultures. It aims to identify the best HR business practices in the workplace. The award is based on a proprietary survey developed by HR Asia, which includes employees’ feedback, management’s comments and presentations. JurongHealth is proud to be selected as a winner from among 113 companies.

The Human Resources Excellence Awards is organised by Human Resources magazine. The awards aims to honour and award outstanding HR practices and provide a platform for HR practitioners to network and celebrate their achievements.

 

Excellence in Recruitment & Retention Strategy – Bronze Award

JurongHealth won the Bronze Award for Excellence in Recruitment & Retention Strategy in the HR Excellence Awards 2014. This award category honours organisations that have employee talent at the very heart of its business, a focus on budgets for finding the right employees, and providing an attractive development and benefits strategy to nurture and increase employees’ satisfaction.

  


Since 2005, the Ministry of Health would commission an independent firm annually to carry out the Patient Satisfaction Survey to gauge the service level of public hospitals and polyclinics. The survey aims to assess the level of patient satisfaction, compare the performance of public healthcare institutions and gather suggestions for improvement.

JurongHealth has been managing Alexandra Hospital since August 2010, while building Ng Teng Fong General Hospital and Jurong Community Hospital. The JurongHealth story is not just about building our new hospitals; it is also about setting the JurongHealth service standard right from the start at Alexandra Hospital.

Staying in a hospital may not be an enjoyable experience. But we strive to make it as pleasant as possible for our patients. While it is important to take care of our patients’ physical well-being, it is even more important to take care of their emotional well-being to set them well on the road of recovery. Even when we move over to our new hospitals, we will continue to do the little things that put a smile on our patients’ faces and work hand in hand with their caregivers.

In keeping with our value, Patient-Centredness, we will continue to design and deliver care around the needs of our patients, as well as their caregivers. Care from the heart makes all the difference.

MOH Patient Satisfaction Survey 2013 – No. 1

Moving up from second place in the MOH PSS 2012, JurongHealth gained a significant 2.6% improvement. Our score of 81.7% is well above the national average of 77.2%. 


MOH Patient Satisfaction Survey 2012 – No. 2

In just over two years of managing Alexandra Hospital, JurongHealth climbed into the second spot of the MOH PSS with a score of 79% ─ a 2.4% improvement from the MOH PSS 2011 in terms of overall satisfaction. A strong showing of 81 per cent of those surveyed also said they would be willing to recommend Alexandra Hospital's services to other patients.


Established in 1962, the annual National Day Awards recognises various types of merit and service to the nation. Singaporeans and non-Singaporeans alike are honoured for outstanding contributions to the civil or military service, social and community work or excellent performance in their own fields

Commendation Medal

The Commendation Medal is awarded to a person who has distinguished himself or herself through commendable performance and conduct and devotion to duty. Below are our recipients.

2016

  • Ken Lee
    Director, Human Resource

2015

  • Tan Hai Yang
    Deputy Director (Operations), Jurong Medical Centre
    Senior Assistant Director, Allied Health

2014

  • Soon Lay Khim
    Assistant Director, Human Resource Management
    Human Resource

2013

  • Yeo Li Peng
    Senior Manager, Human Resource Management
    Human Resource
     
  • Leong Kwok Hoong
    Manager, Operations (Support Services)
    Biomedical Engineering

2012

  • Joel Tan
    Director, Operations (Support Services)

2011

  • Long Chey May
    Senior Assistant Director, Allied Health/Head, Medical Social Services
    Allied Health

Efficiency Medal

The Efficiency Medal is awarded for exceptional efficiency or devotion to duty. Below are our recipients.

2016 

  • June Chin
    Head, Human Resource (JCH)
    Human Resource
  • Nagavali d/o Letchumanan
    Nurse Clinician, Ward B9
    Nursing
  • Tay Lee Hiang
    Nurse Clinician, Diabetes & Endocrine Clinic
    Nursing
2015 
  • Lee Khek Fong
    Assistant Director, Nursing
    Nursing Administration
  • Kee Ai Di
    Assistant Manager, Human Resource
  • Lim Tow Peng
    Principal Engineer, Facilities Management

2014 

  • Syed Farid Wajidi
    Supervisor, Patient Transport & Patients/Visitors Management

2013

  • Koh Kim Luan
    Deputy Director, Nursing Administration
    Nursing
     
  • Chong Siew Heng
    Senior Nurse Clinician, Major OT
    Nursing
     
  • Geh Bee Yock
    Senior Nurse Manager, Ward 3
    Nursing

2011

  • Chua Kok Yeow
    Head, Occupational Therapy
    Allied Health

Long Service Medal

The Long Service Medal is awarded to a person who is of irreproachable character and has completed at least 25 years of continuous service in the service of the government.

2016

  • Dr Gregory Cham
    Senior Consultant, Emergency Medicine

  • Jaini bin Dahlan
    Senior Medical Technologist, Laboratory Medicine
    Allied Health
  • Azizah binte Samsudin
    Assistant Nurse Clinician, Specialist Outpatient Clinic
    Nursing

  • Jamaliah binte Jamahat
    Senior Staff Nurse, Ward B10
    Nursing

  • V Gomathi
    Senior Staff Nurse, Medicine Clinic
    Nursing

  • Santhi d/o Baloo
    Principal Enrolled Nurse, Nursing Administration
    Nursing

2015

  • Steven Chua
    Head, Medical Social Services (JCH)
    Principal Medical Social Worker
    Allied Heath
  • Peter Seah
    Deputy Director, Human Resource
  • Lee Seck Huat
    Senior Medical Technologist, Laboratory Medicine
    Allied Health
  • Zarifah binte Ahmad Zakri
    Nurse Clinician, Ward B8
    Nursing
  • Rajam d/o Karuppiah Ramasamy
    Nurse Educator, Nursing Training & Development
    Nursing
  • Ang Peng Seng
    Senior Staff Nurse, Operating Theatre
    Nursing
  • Cheong Lai Kum
    Senior Staff Nurse, ICU/High Dependency
    Nursing
  • Hamidah binte Sahul Hamid
    Orthopaedic Surgery Clinic
    Nursing

2014

  • Anna Fok
    Chief Human Resource Officer, Human Resource
     
  • Kuttiammal d/o Sundarasan
    Director, Nursing
     
  • A/Prof Yap Keng Bee
    Senior Consultant, Geriatric Medicine & Palliative Medicine
     
  • Dr Syed Beevee
    Senior Consultant, Anaesthesia
     
  • Jolyn Tan
    Assistant Director, Nursing Administration
    Nursing
     
  • Ng Kim Sim
    Senior Nurse Manager, Infection Control
    Nursing
     
  • Zainaf binte Ya’Akub
    Senior Nurse Manager, Nursing Ward 2
    Nursing
     
  • Kunadevi Kumarasamy
    Assistant Nurse Educator, Nursing Administration
    Nursing
     
  • Habibah binte Abdul Khamid
    Nurse Clinician, Nursing Administration
    Nursing
     
  • Sally Ng
    Senior Staff Nurse, Clinic K
    Nursing
     
  • Woo Li Ling
    Senior Coordinator, Medicine

2013

  • Ang Poh Ngiuk
    Pharmacy Technician
    Allied Health
     
  • Chin Chung Han
    Medical Technologist, Laboratory Medicine
    Allied Health
     
  • Clary Bell Fernandez
    Deputy Director, Nursing Administration
    Nursing
     
  • Chua Moi Siok
    Senior Nurse Clinician, Major OT
    Nursing
     
  • Rohana binte Anang
    Assistant Director, Nursing Administration
    Nursing
     
  • Rohani binte Kamsani
    Assistant Nurse Clinician, Major OT
    Nursing
     
  • Zalila binte Shafie
    Senior Staff Nurse, Emergency Department
    Nursing
     
  • Kok Lai Chun
    Senior Enrolled Nurse, Endoscopy Centre
    Nursing

2012

  • Dr Daniel Tan Ee Lee
    Senior Consultant, Surgery
     
  • Jalejah binte Mohamad
    Senior Enrolled Nurse, CSSD
    Nursing
     
  • Khoo Ser Wah
    Senior Staff Nurse, Eye Clinic
    Nursing
     
  • Siti Aminah binte Haron
    Principal Enrolled Nurse, Major OT
    Nursing

2011

  • Quek Siew Hong
    Senior Nurse Clinician, Ward 7
    Nursing
     
  • Ow Weng Kay
    Senior Pharmacy Technician
    Allied Health
     
  • Shahul Hameed bin Mashutu
    Senior Radiography Assistant, Radiology
    Allied Health
     
  • Sumari bin Kasman
    Radiography Technician, Radiology
    Allied Health

The NTUC U SAFE Sparks Award is organised by the National Trades Union Congress, NTUC LearningHub and Devan Nair Institute for Employment & Employability, in partnership with the Workplace Safety & Health Council, to recognise unionised companies and individuals who have contributed towards a safer and healthier work environment.

NTUC U SAFE Sparks Award 2016

JurongHealth was honoured to receive an award at the inaugural NTUC U SAFE Sparks Award 2016 for our efforts and commitment to workplace safety and health. The award accords us recognition for actively building and enforcing robust workplace safety and health practices, as well as equiping our employees with the skills and knowledge to initiate good practices in their areas of work.

The Nurses’ Merit Award is organised by the Ministry of Health annually. Recipients of the award have demonstrated consistent and outstanding performance, participated in professional advancement courses for their own development and made contributions to promote a professional image of nursing.

 

2016

  • Clarice Wee
    Advanced Practice Nurse, Nursing Clinical Services
     
  • Teo Hui Sin
    Nurse Clinician, Ward B12
     
  • Angela Lim
    Nurse Educator, Training & Development
     
  • Manisah binte Marseety
    Principal Enrolled Nurse, Specialist Outpatient Clinic

2015

  • Fadilah binte Ahmed
    Nurse Clinician, Nursing Clinical Services
     
  • Lui Kok Wah
    Assistant Nurse Clinician, Lakeside Family Medicine Clinic
     
  • Siti Nurashidah binte Abdul Rashid
    Senior Enrolled Nurse, Ward C7

2014

  • Patricia Leong
    Nurse Clinician, Intensive Care Unit
     
  • Jaya Jothi
    Senior Staff Nurse, Ward 13
     
  • Dicky Loong
    Senior Enrolled Nurse, Ward 13

2013

  • Choo Yee Mun
    Senior Nurse Clinician, Nursing Administration
     
  • Erlinda Lim
    Nurse Clinician, Emergency Medicine
     
  • Maswati binte Amat
    Senior Staff Nurse, Major OT

2012

  • Abdul Wahab
    Senior Nurse Manager, Intensive Care Unit
     
  • Rajam d/o Karuppiah Ramasamy
    Assistant Nurse Educator, Nursing Administration
     
  • Sagaiyamary Stevens
    Nurse Relations Associate, Nursing Administration
     
  • Malliga d/o Selvaraju
    Principal Enrolled Nurse, Intensive Care Unit

The annual Singapore HR Awards is organised by the Singapore Human Resources Institute. The Awards salutes leading organisations and HR practitioners for their drive in impactful human capital strategies. By highlighting best HR practices and outstanding HR professionals, the Awards also serves as a platform to promote and recognise excellence within the HR profession.

Singapore HR Awards 2015

JurongHealth staff received recognition in the following categories:

Leading HR Practices in Manpower Resourcing & Planning – Special Mention
The Leading HR Practices Awards are given to organisations that have achieved overall effectiveness in their HR and people management functions. JurongHealth received a Special Mention in the Manpower Resourcing & Planning sub-category for its emphasis on staffing, manpower planning, deployment, recruitment and selection strategies and programmes that seek to achieve the effective utilisation and acquisition of resources to meet organisation needs.

Special Category Award
Supporting current national initiatives, the Special Category Awards are given to organisations that have developed effective and innovative programmes. JurongHealth received a Special Mention in the Leading HR Practices in Quality Work-Life, Physical & Mental Well-Being sub-category for its programmes that help employees achieve effective quality work-life balance with the aim of increasing employee satisfaction, productivity, performance and retention. 
 

Singapore HR Awards 2012

JurongHealth staff received recognition in the following categories:

  • Leading CEO – Mr Foo Hee Jug (CEO)
  • Leading HR Leader – Ms Anna Fok (Chief Human Resource Officer)
  • Quality Work Life, Physical & Mental Well-Being
  • Employee Relations & People Management

The Tan Chin Tuan Nursing Award recognises promising Enrolled Nurses who have shown excellence and dedication in their profession. It also offers a chance for winners to undergo specialist training to further their skills and raise nursing care standards.

Named after the late banker and philanthropist, Tan Sri (Dr) Tan Chin Tuan, in memory of his kindness, dedication and generosity, the award recognises the very same qualities embodied by those in the nursing profession.

Tan Chin Tuan Nursing Award 2016

Our Senior Enrolled Nurse, Endoscopy, June Ng, was one of ten to receive the Tan Chin Tuan Nursing Award 2016 from Dr Amy Khor, Senior Minister of State for Health.