Our Vision, Mission & Values

Transforming Care. Bringing Health to Every Home.

Medical care is not just about treating sickness; it is also about preventing illness, detecting it early and managing it to reduce complications. Our vision, “Transforming Care”, seeks to move away from the traditional focus on illness-care to keeping the community healthy. Working with our community partners, we aim to integrate and simplify healthcare so that it is accessible, with the goal of “Bringing Health to Every Home”.

Stay Well. Heal. Empower.

Providing integrated healthcare by working hand in hand with community partners, patients, caregivers and staff

Our integrated health outreach efforts, community care partnerships, educational programmes and screening initiatives underscore our mission to “Stay Well. Heal. Empower.”

We want to ensure that the healthy stay healthy, the sick get well and the community is empowered to manage their well-being.

Integrity

We uphold trust through all we say and do.

  • Say what I mean, mean what I say, and do what I say.
  • Do the right thing and do things right, always.
  • Be honest and accountable for our actions, decisions and results.
  • What I expect of others, I first expect of myself.

Patient-Centredness

We design and deliver care around the needs of our patients and their caregivers.

  • Be professional in the way we care because we are all healthcare professionals regardless of our roles.
  • Care for our patients, their families and caregivers with respect, compassion and dignity.
  • Embrace the belief that keeping our patients and population healthy is possible, and is better healthcare.
  • Treat our patients as vital members of our teams – listen to what they tell us, communicate our plans to them, and keep them engaged and empowered.

Openness

We embrace open communication, change and champion innovation.

  • Start with a positive intent.
  • Foster a climate whereby people are able to express their views, provide constructive feedback, and be receptive to diverse ideas.
  • Be curious to learn from anyone and anywhere for improvement.
  • Encourage innovation. Be personally willing and have the courage to champion change.

Excellence

We give our best every time.

  • Provide the best, safest and most affordable care possible, centred on the needs of our patients, working together as a cohesive team.
  • Have a “can-do” attitude and drive to get the job done well.
  • Be credible. The goals we promise, we deliver always.
  • Be resilient. What I start, I have the discipline to finish.

Mutual Respect

We treat each and every individual with dignity.

  • Be kind and gracious to each other.
  • Coach in private and praise in public.
  • Appreciate and value each other, our diverse backgrounds and unique perspectives.
  • Personally commit to the success and well-being of every member of the JurongHealth family.